Managing Complexity, Uncertainty & Conflict

Module code: ECON 5004

Module description

We live in an increasingly complex world which is manifest in the speed of change that we face, in the inter-connectedness of areas that we manage, and in the different types of uncertainty affecting our choices. Uncertainty in decision making is evident when actors seek to clarify objectives and gather information about the environment and related decision agendas before they can commit to a particular course of action. Complexity and uncertainty are further exacerbated by the existence of multiple views and conflicting interests among organizational actors regarding the scope, shape, and ways of managing organizational issues.

In response to the complexity and uncertainty characteristic of decision making within or between organisations a number of practical methodologies have emerged within the fields of operational research and systems. These are practically oriented methodologies which aim to help organisational actors improve the 'messy' situations they find themselves in through transparent and accessible analytical assistance.

By covering a range of problem structuring methods (PSMs), and some of the process skills necessary for their use in a variety of organisational settings, this course will provide the participant with an opportunity to experience PSMs in the classroom, and consider their potential application in your future work.

Contact hours per student per year 

  • Lectures: 36 hours


  • Report (3000 words): 100%

Additional costs: No extra costs other than purchase of books

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