Ticket terms and conditions and booking policy

Force majeure

If it is necessary for the university to cancel, reschedule or postpone any graduation ceremony due to circumstances in the university’s reasonable view as beyond the university’s control, the university will not be liable for any direct or indirect losses incurred by you or your guests.  Examples of such circumstances include (but are not limited to): terrorism, civil commotion, fire, explosion, power outage, flood, adverse weather, natural disaster, industrial action or dispute, act of God, outbreak of communicable disease, epidemic or pandemic, civil emergency, day of national mourning, any law or government order, rule, regulation or action by a government or public authority. 

In such cases the university will communicate any change in plans as soon as practically possible and will not be liable for any losses direct or otherwise incurred by graduates or their guests due to delayed, postponed or rescheduled ceremonies. 

You and your guests should ensure that you have sufficient insurance protection to cover any losses you may suffer as a result of a ceremony being cancelled, rescheduled or postponed.

We reserve the right to make amendments to our ceremonies for safety measures. Please ensure you check the Curve information page in advance of your visit.

Access and disability requirements

We will endeavour to accommodate all reasonable access requirements. Please state these requirements at the time of booking the student place on the online booking system or email academicawards@dmu.ac.uk by 7 December  2023.   

Please note we may not be able to accommodate your needs if you notify us on the day of your ceremony. 

Tickets for children

Graduation is a time of celebration of your achievements for you, family and friends; children are welcome to attend the ceremonies. However, ceremonies are formal events lasting up to 1.5 hours, with moments of darkness, music, theatrical lighting and loud applause. It is not a recommended event for young children who, experience shows become restless during ceremonies.

If you wish to bring children as guests, they will need a ticket to enter the graduation auditorium, this includes toddlers on laps.  Children’s tickets are £17.50 per child, including toddlers on laps.

Babies 12 months and under do need a ticket, please contact academicawards@dmu.ac.uk or +44(0) 116257 7307.

Children cannot be left unattended and must be accompanied by a responsible adult at all times. The safety and wellbeing of children is the responsibility of accompanying adults.  In addition, children cannot be cared for by DMU or Curve members of staff.

Please note prams and buggies aren’t permitted in the graduation auditorium and there is a buggy park at Curve for student and guest use. Property left at the buggy park is left at the owner’s risk.

Don’t make any travel or accommodation arrangements for you or your guests until all tickets are officially confirmed via email. 

Photographs and filming

All students will be filmed at the graduation ceremony for social media live streaming (to be streamed on YouTube) and for each student to receive their individual StageClip. The ceremony footage may be used at future university events. Guests seated in the audience will also be filmed at intermittent periods.  

The ceremonies will be photographed throughout the proceedings and include individual and group shots. These will be used on the university social media platforms and website and may be used for future graduation publications, promotional and marketing purposes. These are not official graduation photographs; if official photographs are required, please book a photography package with our graduation photography partner William Northam.

Terms and conditions of sale

  •  Additional tickets cannot be guaranteed at any stage
  • Tickets are non-refundable after dispatch by the university
  • Tickets are not transferrable to other students or guests
  • The university reserves the right to refuse admission, or ask patrons to leave if a disturbance or unwanted behaviour is reported or where it believes other patrons comfort, enjoyment or security may be affected
  • The university reserves the right to provide alternative tickets
  • You are advised that throughout the ceremony lighting and loud music is used for visual effect which may affect individuals who are photosensitive
  • Any person wishing to enter the auditorium must be in possession of valid ticket, including children, babies and toddlers
  • Please be in your seat 30 minutes before the ceremony
  • Guests who arrive late will only be admitted during a suitable break in the ceremony but admission cannot always be guaranteed.  ‘Late’ is defined as after the ceremony has commenced 

 

Refund policy

 The university will only offer a refund for guest tickets in the following circumstances:

Refunds will not be available for:

  • Any administrative fees paid
  • Guest tickets no longer required if the graduand is unable to graduate due to having outstanding tuition fee debts to the university

GDPR

 The university academic awards team processes personal data so that students can:

  • Be invited to the ceremony they are eligible to attend
  • Book their student ticket and if required, guest tickets which are then sent to the recorded postal address confirmed on the booking system
  • Have their name, title and level of course published in the Graduation Brochure
  • Have their name printed on items by Campus Clothing, who produce clothing for sale featuring student names
  • Student names and order of graduation are shared with StageClip so that each student’s moment of graduation is captured on an individual video clip; clips are emailed to students after their ceremony
  • Respond to requests to surveys about their graduation experience
  • Student data is also processed so that degree certificates can be printed with name, title and level of course

Student’s full name, level and title of course is announced at the ceremony. Any prizes achieved are also announced.

Find more information on the university’s Data Protection and privacy policies